Rubicon Developments Ltd are fully committed to quality. Our overriding objective is to put the customer first in every aspect of our organisation. By constantly reviewing and updating of our processes, we endeavour to offer services that meet the highest standards of quality and reliability and satisfy customer’s requirements and expectations.

Quality Policy Statement

Rubicon Developments Ltd business activity embraces the training of staff and the general public to satisfy their requirements in the following key areas:

• Foreign language training (commercial and public)
• Management and leadership
• Customer Service excellence
• Project Management
• Business Psychology relating to management
• Time management
• Health and Safety

We believe that the drive for total quality throughout the business is vital to future growth, development and success of the company.

Our complete business focus on quality is based on the belief that we can only provide continuous satisfaction of our customer’s needs through effective operational systems implemented in a consistent manner reflecting the needs of both the customer and the business

To realise this, it is the policy of the Directors to ensure continuous improvement in all aspects of the organisation. This is accomplished by setting realistic and measurable quality objectives, by providing the appropriate resources necessary for the achievement of quality, and by equipping employees with the competencies necessary to achieve these objectives, delivered through individual training plans.

We are committed to monitoring the effectiveness of our systems by reviewing the customer experience through customer and market feedback for the service delivery, monitored by means of our customer satisfaction review. These customer satisfaction reviews are monitored by the Company’s Directors on a regular basis.

Rubicon Developments Ltd is committed to maintaining a quality management system that not only meets the needs of its customers, but also adds measurable value to the company and it’s stakeholders. The company also aims to ensure compliance with all industry related standards, legislation and internationally recognised standards of approval. This company Quality Policy applies to all employees and is made available to all stakeholders through its publication on the web site.